Job Description
To provide top quality customer service and to ensure that customers have a favorable dining and gaming experience. Promote Family Style Service culture through actions and positive attitude.
Responsibilities
HOW YOU WILL CREATE THE EXTRAORDINARY
Qualifications
WHAT YOU WILL NEED
ADDITIONAL REQUIREMENTS
About Us
At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.
Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.
About the Team
The Gaming Analytics Department is responsible for leading all analytical work related to table games, slots, poker and other gaming products. Our team works with table games and slots operational leadership, Shared Services (ESS Gaming), and property leadership (AGMs/GMs) to optimize the gaming floor and explore/test new products. Some of their activities include:
To provide top quality customer service and to ensure that customers have a favorable dining and gaming experience. Promote Family Style Service culture through actions and positive attitude.
Responsibilities
HOW YOU WILL CREATE THE EXTRAORDINARY
- Deal with high-volume customer interactions and be consistently outgoing, upbeat, and cheerful.
- Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back.
- Sell amenities to guests, accurately ringing orders, taking payments, and making change as necessary.
- Understand and adhere to established cash handling procedures and policies.
- Assist with cleaning the bar area and with inventory.
- Appropriately use all bar equipment and cash handling systems.
- Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
- Have complete knowledge of all casino events and promotional activities, and assist as needed.
- Keep work area in a clean and orderly manner.
- Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
- Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
- Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
- Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests.
- Perform other duties as assigned or reasonably requested by any member of management.
Qualifications
WHAT YOU WILL NEED
- Must be 21 years of age or older
- Proficient in English verbal and written
- Proficient with iOS devices
- Flexible to work various shifts, weekends, and holidays
- Must be able to obtain and maintain a 1055 gaming license.
- A high school diploma or GED equivalent is preferred.
ADDITIONAL REQUIREMENTS
- Ability to push and pull up to 50 pounds
- Ability to lift and carry objects up to 25 pounds
- Ability to bend, stoop, twist, reach, and kneel repetitively
- Safely work with provided cleaning chemical and equipment
- Ascend and descend stairs and maintain equilibrium for an extended period
- Must be able to work from a standing position and/or walking motion for extended period
- Ability to work in a smoking and pet-friendly environment
About Us
At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.
Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.
About the Team
The Gaming Analytics Department is responsible for leading all analytical work related to table games, slots, poker and other gaming products. Our team works with table games and slots operational leadership, Shared Services (ESS Gaming), and property leadership (AGMs/GMs) to optimize the gaming floor and explore/test new products. Some of their activities include:
- Gaming asset optimization: making recommendations for the types of table games and number of slot units necessary to satisfy demand.
- Creating and updating recurring product performance models and reports
- Advising gaming leadership: analyzing and reporting on the financial performance and profitability of table games and slot units on a monthly basis.
- Assisting with ad hoc analyses