Clinical Preceptor

Paradigm is an accountable specialty care management organization focused on improving the lives of people with complex injuries and diagnoses. The company has been a pioneer in value-based care since 1991 and has an exceptional track record of generating the very best outcomes for patients, payers, and providers. Deep clinical expertise is the foundation for every part of Paradigm's business: risk-based clinical solutions, case management, specialty networks, home health, shared decision support, and payment integrity programs.

We're proud to be recognized-again! For the fourth year in a row, we've been certified by Great Place to Work®, and for the third consecutive year, we've earned a spot on Fortune's Best Workplaces in Health Care™ list. These honors reflect our unwavering commitment to fostering a positive, inclusive, and employee-centric culture where people thrive.

The Surprising Truth About Case Management - Paradigm

Watch this short video for a brief introduction to role of a nurse case manager at Paradigm.

Paradigm is seeking a Clinical Preceptor. The Clinical Preceptor holds accountability for supporting Network Manager (NWM) and Business Contact (BC) role development and integration into the Paradigm culture and clinical practice environment. The Clinical Preceptor functions as a clinical practice subject matter expert and mentor in guiding and directing the clinical practice activities of new team members.

DUTIES AND RESPONSIBILITIES:

• Mentor, train, and precept new and current Network Managers (NWM) and Business Contacts (BC) using Paradigm-standard tools, processes, and clinical practice guidelines.
• Provide oversight of preceptee work, including call participation, documentation review, productivity, and time management.
• Facilitate and oversee catastrophic cases to ensure quality, timeliness, compliance, QA metrics, and positive customer feedback.
• Plan, deliver, and evaluate virtual and/or in-person clinical training, learning activities, and shadowing experiences.
• Conduct ongoing performance assessments, document observations, provide constructive feedback, and submit recommendations to leadership.
• Serve as a clinical and practice resource, guiding preceptees to appropriate tools, policies, and educational materials.
• Collaborate with education specialists, operational leaders, and cross-functional partners to support clinical practice and business needs.
• Contribute to the development and management of continuing education content and programs for Network/Case Managers.
• Participate in meetings and organizational initiatives to build advanced knowledge of Paradigm processes and systems.
• May manage a limited caseload of NWM patients, as needed.

MINIMUM REQUIREMENTS:

• Bachelor's degree in Health related field preferred. Licensed Registered Nurse (RN) preferred with active, unrestricted licensure.
• Experience as a Network Manager, managing catastrophic injury and chronic pain conditions, demonstrating knowledge of case management services provided for catastrophically injured individuals.
• CCM certification required.
• Experience using EDDG is required.
• Thorough knowledge of healthcare delivery systems, standards of care for catastrophic diagnoses, case management, public and private resources required.
• Prior experience with mentoring, skill development, and teaching the adult learner.
• Excellent verbal and written communication skills. Demonstrated ability to simplify complex material for training and utilize negotiation/conflict resolution skills to resolve issues.
• Intermediate computer skills including working knowledge of the Internet, MS Word, MS Outlook, MS Excel, MS PowerPoint and other tools/programs utilized for distance learning and webinar presentations.
• Ability to learn new processes quickly. Ability to analyze workflow and make recommendations for changing processes (e.g., simplifying) as appropriate.
• Awareness of jurisdictional regulations impacting patient care management, confidentiality and return to work. Follows standards of practice for case management for ethical and legal issues.

Paradigm Benefits:

• Health and wellness- We want our people to be and stay healthy, so we offer PPO, HDHP, and HMO health insurance options with Cigna and Kaiser (CA employees only).
• Financial incentives- Paradigm's financial benefits help prepare you for the future: competitive salaries, 401(k) matching contributions, employer-paid life and disability insurance, flexible spending, and employer-matched HSA contributions.
• Vacation - We believe strongly that work-life balance is good for you and for our company. We offer paid time off, paid holidays, and a personal holiday.
• Volunteer Time - We want our employees to engage with and give back to their communities in meaningful ways. Full and part-time employees receive one paid day per calendar year.
• Learning and development - One of Paradigm's core values is expertise, so we encourage our employees to continually learn and grow.

Paradigm believes that fostering a diverse and inclusive workplace is central to our mission of helping more people and transforming lives. We're striving to build a culture that better reflects the society we live in and empowers our team to deliver the highest levels of compassion and care to those we serve. For us, achieving this goal requires a workforce that respectfully embraces differences and commits to positive change, creating an environment where everyone is able to bring their whole self to work.

Paradigm complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Leave Management at leave.management@paradigmcorp.com.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

As a contractor with the State of Wisconsin, Paradigm complies with Wisconsin Contract Compliance Law (§16.765). Poster link: Contract Compliance Law Poster

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