Job Description
Customer Service Rep II
Responsibilities:
Minimum Requirements:
Qualifications:
Pay Disclosure:
The pay range for this position starts at $15 /hr.; however, base salary offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.
Customer Service Rep II
Responsibilities:
- Perform various Mail Center activities (sorting, metering, folding, inserting, delivery, pickup, etc.)
- Lift heavy boxes, files or paper when needed
- Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude
- Demonstrate flexibility in satisfying customer demands in a high volume, production environment
- Consistently adhere to business procedure guidelines
- Adhere to all safety procedures
- Take direction from supervisor or site manager
- Maintain all logs and reporting documentation; attention to detail
- Participate in cross-training and perform other duties as assigned (Filing, outgoing shipments, etc)
- Operating mailing, copy or scanning equipment
- Shipping & Receiving
- Handle time-sensitive material like confidential, urgent packages
• Perform other tasks as assigned - Scanning incoming mail to recipients
- Perform file purges and pulls
- Create files and ship files
- Provide backfill when needed
- Enter information daily into spreadsheets
- Identify charges and match them to billing
- Sort and deliver mail, small packages
Minimum Requirements:
- Minimum of 6 months customer service related experience
- High school diploma or equivalent (GED) required
- Motor Vehicle Record Check required to drive company vehicle
- Must be able to pass Criminal Justice Investigation System Record Check through the Florida Department of Law Enforcement Agency
Qualifications:
- Keyboarding and windows environment PC skills required (Word, Excel and PowerPoint preferred)
- Experience running mail posting equipment a plus
- Excellent communication skills both verbal and written
- Lifting up to 55 lbs with or without accommodations
- Willingness and availability to work additional hours if assigned
- Ability to effectively work individually or in a team environment
- Competency in performing multiple functional tasks
- Ability to meet employer's attendance policy
Pay Disclosure:
The pay range for this position starts at $15 /hr.; however, base salary offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.