DCA ServiceNow Developer

TITLE: ServiceNow Developer

LOCATION: Tallahassee, Florida

JOB DESCRIPTION:

• You will perform day-to-day support and maintenance, develop solutions in ServiceNow and coordinate support and development efforts
• General support, administration, and maintenance of ServiceNow platform and associated applications; including platform upgrades.
• Work closely with team to build requested items and tasks using workflows to manage processes from the customer to the fulfillment teams
• Working closely with team, configure and improve core and custom applications
• Work directly with end users to resolve support issues within ServiceNow
• Create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each
• Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow • Configuring and managing Discovery and Orchestration
• Load, manipulate and maintain data between ServiceNow and other systems
• Integrate various enterprise platforms with ServiceNow
• Enhance ServiceNow reporting and dashboard capabilities
• Support troubleshooting of issues in non-Dev instances
• Provide day to day technical administration that may include working on platform upgrades/functional updates, analyze log files, configure file changes, update installation and configuration documents, perform validation/testing and perform technical issue/problem resolution
• Configure and enhance core application including, but not limited to, Service Catalog, Service Portal, Knowledge Base, Management, Project & Portfolio, and Reporting/Dashboards, Now Mobile, etc.
• Support implemented and proposed solutions on the ServiceNow platform
• Load, manipulate, and maintain data between ServiceNow and other systems
• Participate in deployment of features and any ServiceNow releases
• Develop according to ServiceNow best practices with focus on system sustainability and performance.

Specific Knowledge, Skills and Abilities :

1. Bachelor's degree in Computer Science, Engineering or related field preferred

2. 5+ years of ServiceNow experience with diverse hands-on work experience administering in core platform support and development activities

3. Familiar with Service Oriented architecture and web services integration (SOAP, WSDL, REST)

4. Experience with JavaScript, XML, HTML

5. Familiar with OKTA, LDAP, MS Active Directory, ADFS

6. Integration (interfacing) of enterprise software systems

7. Experience creating ServiceNow update sets, promoting and testing through multiple instances and into production