Director of Enrollment Operations and Analytics

Job Title: Director of Enrollment Operations and Analytics

Department: Enrollment Management

Position Reports to: Vice President, Enrollment Management & Student Success

Position Class/Position Type: Exempt

Job Summary:

Reporting to the Vice President of Enrollment Management and Student Success and serving as a core leader within the division, the Director of Enrollment Operations and Analytics provides system leadership, data governance an process optimization to drive strategic enrollment initiatives. This position ensures that admissions operations are efficient, data-informed, compliant, and aligned with institutional enrollment goals. This individual will ensure the high quality leadership to, and execution of technology supported business processes, data management, systems management, project management, and reporting and analytics. This position will be supported by an Admissions Operations Specialist, Graduate Assistant, and student workers. The Director of Enrollment Operations and Analytics will be a thoughtful communicator on issues relevant to recruitment, admissions and financial aid. This individual's skill in translating complex analyses into clear, actionable insights will benefit a wide range of audiences.

Supervisory Responsibilities:

• Supervise additional enrollment operations roles
• Monitor and coordinate workflow and work assignments
• Delegate and distribute tasks
• Approve leave requests and timesheets
• Recommend professional training
• Evaluate performance, and provide feedback on a consistent basis and in a timely manner

Duties/Responsibilities:

Data Integrity, Analytics & Reporting

• Establish and maintain high standards of data accuracy, consistency, and compliance across all admissions systems
• Develop and manage queries, reports, and dashboards to support recruitment strategy and leadership decision-making
• Analyze trends in applications, yields, demographics, funnel movement, and territory performance to make recommendations for future admissions cycles
• Collaborate with Enrollment leadership to support census reporting, funnel reporting, predictive analytics and forecasting
• Lead the development of an annual analysis of the incoming class profile report to drive strategic planning for future cycles
• Create and maintain comprehensive process and system documentation
• Collaborate with the Registrar's Office, Institutional Research and Information Technology to ensure data alignment and reporting consistency across systems
• Conduct research on enrollment related topics as requested

Systems Administrator

• Manage and/or track all technologies and 3rd party vendor platforms utilized by Enrollment, including but not limited to Slate, Common App, and CAS systems
• Provide project management of new implementations and upgrades and assessments of technology or data gaps within Enrollment systems
• Maintain a calendar of annual operations to guide recruitment and enrollment planning
• Serve as the primary Slate administrator for Undergraduate Admissions and Graduate and Professional Studies Admissions, Rome City Institute, Study Abroad, Dual Enrollment, and Graduate Advising
• Oversee the configuration, optimization, and documentation of Slate forms, workflows, queries, rules, and portals
• Manage Slate user roles, permissions, governance standards
• Evaluate Slate releases and new functionality; recommend, prioritize and implement system enhancements
• Act as the primary liaison with Slate support and external vendors for each platform for issue resolution and system improvements

Recruitment Support

• Equip admission counselors with Slate tools for territory management, travel planning, communications, and applicant review
• Support application reading processes, decision release workflows, and deposit management

Cross-Campus Collaboration

• Ensure close collaboration between Admission offices and campus stakeholders (Student Financial Services, Registrar, Information Technology, Academic Affairs, etc.)
• Supports partnerships with vendors on integrations, data imports/exports, and system updating and troubleshooting

Training

• Provide training on all enrollment technologies and platforms
• Provide onboarding and ongoing Slate training for admission staff and other campus users of Slate
• Promote best practices and user adoption to ensure effective and consistent use of Slate and all other technologies and platforms, as needed

Other duties as assigned

• Preform additional responsibilities as assigned in support of Enrollment Management and institutional priorities

Skills and Abilities:

• Expertise with data structures and analytical tools.
• Ability to think creatively and analytically.
• Capacity to prioritize and manage multiple responsibilities and projects concurrenty.
• Ability to work both independently, with little direct supervision and collaboratively, as a member of a team.
• A customer-friendly and positive attitude, especially while working under pressure.
• Cultivate and manage key relationships.
• Maintain confidential information.
• Strong leadership skills Supervisory or management experience preferred

Education, Certificates, Licenses, and Experience:

• Bachelor's degree in Technology-related field or equivalent relevant experience
• Experience with CRM systems (Slate by Technolutions' Slate experience is required)
• High degree of comfort with technology and data management/manipulation
• Knowledge of third-party application platforms (e.g. Common App, CAS systems)
• Familiarity with HTML, Liquid Markup, and/or SQL.
• Relevant technology experience that demonstrates a working knowledge of systems, and data analysis
• Experience in web design, whether it be building, implementation, or maintenance.

Physical Requirements:

• Must be able to lift and carry equipment and supplies weighing up to 20 pounds.
• Must be able to bend, stoop, and reach.
• Manual dexterity to efficiently operate a computer keyboard and other business machines.
• Adequate hearing to communicate effectively in person and by phone.

Important Note

This is not an exhaustive list of all responsibilities, duties, and/or skills required for this position. The University reserves the right to amend and change responsibilities to meet organizational needs.

To Apply

Please submit a resume, cover letter, and list of references with the JU Application.