Job Opportunity- Telecommunications Technician
InstantServe LLC
Tallahassee, FL 32306, USA
5/7/2026
Full time
Job Title: Telecommunications Technician
Location: Tallahassee, FL
Duration: 12+ Months
Job Description:
RESPONSIBILITIES:
Location: Tallahassee, FL
Duration: 12+ Months
Job Description:
- One year of experience using Microsoft Excel.
- One year of experience with helpdesk ticketing software systems.
- One year of experience with telecommunications
RESPONSIBILITIES:
- Process USAC RHC Forms 460, 462 and 463 via the RHC My Portal and RHC Connect websites, as
- directed by the Department.
- Maintain a Network Cost Worksheet (NCW) for USAC FCC Form 462, as directed by the
- Department.
- Attend all USAC webinars, as directed by the Department.
- Coordinate with USAC Customer Service, as directed by the Department.
- Respond to all information requests in the time and manner specified by the Department.
- Track USAC filing, funding windows and cut off dates, as directed by the Department.
- Communicate USAC policy updates to OIT management, as directed by the Department.
- Utilize the DMS ordering portal (CSAB SUNCOM) to audit, maintain and update the NCW and
- USAC master spreadsheet, as directed by the Department.
- Process Cherwell customer service tickets for DMS Network Services Provisioning Services, as
- directed by the Department.
- Provide technical support for customer phone calls relating to DMS Network Services
- Provisioning Services, as directed by the Department.
- Assist other Network Services Provisioning Team members, as directed by the Department