Revenue Cycle Management Vendor Relations Analyst

Job Description

The RCM Vendor Relations Analyst supports the monitoring and coordination of operational performance for assigned Revenue Cycle Management (RCM) vendors across defined workflows. The role assists with performance tracking, issue documentation, and preparation of standard reports and analysis for leadership review and decision-making.

This position applies established processes, tools, and techniques to a specialized area of RCM vendor oversight and works under general guidance. Work products may be reviewed depending on task complexity. The role serves as a liaison between RCM Operations, Vendor Management, and external vendor teams to support consistent execution and issue follow up.

Company Overview: Envision is a leading national medical group focused on delivering high-quality care to patients when and where they need it most. You'll find clinicians and clinical support professionals across the nation who are proud to call Envision home. We welcome teammates of every background and work in communities that reflect the racial, ethnic, gender, sexual orientation, and economic diversity of our country.

Benefits: At Envision, we offer benefits at the speed of your life. Our wide range of health and welfare benefits allow you to choose the right ones for you and your family. Best of all, qualifying employees are eligible to enroll from day one, so you can rest easy knowing you and your loved ones are protected. Envision offers a variety of health and welfare benefit options to help protect your health and promote your wellbeing. The benefits offered include but not limited to: Medical, Dental, Vision, Life, Disability, Healthcare FSA, Dependent Care FSA, Limited Healthcare FSA, FSAs for Transportation and Parking & HSAs.

Paid Time Off: Envision offers paid time off, 9 observed holidays and paid family leave. You accrue Paid Time Off (PTO) each pay period and depending on your position and can earn a minimum of 20 days and up to 25 days per calendar year.

Responsibilities

These are your responsibilities :

• Supports the monitoring of operational performance for assigned RCM vendors across defined workflows, following established processes and guidelines.
• Serves as a point of contact between RCM Operations, Vendor Management, and vendor teams to facilitate communication, issue follow-up, and consistent execution.
• Participates in regular vendor performance reviews by preparing standard reports, documenting outcomes, and tracking action items for leadership review.
• Applies established tools and methodologies to track key performance indicators, identify basic trends, and escalate potential risks or issues as appropriate.
• Prepares and maintains standardized vendor performance scorecards, ensuring accuracy and completeness of data for leadership visibility.
• Provides routine reporting and initial analysis of vendor performance metrics to support operational decision-making.
• Assists in the intake, documentation, and tracking of operational issues, ensuring proper logging and follow-up in accordance with defined processes.
• Supports Tier 1 issue monitoring and escalates recurring or unresolved issues to management for further review and action.
• Contributes to Tier 2 escalation activities by gathering data, documenting issues, and supporting management in resolution efforts.
• Maintains documentation including SOPs, issue logs, escalation trackers, and vendor interaction records to ensure consistency and compliance with operational standards.
• Applies standard professional knowledge and established procedures to assigned work, ensuring accuracy, timeliness, and alignment with RCM operational goals.
• Work is performed under general guidance, with deliverables and analyses subject to review based on complexity.
• Other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required.

• Bachelor's degree or equivalent practical experience in healthcare administration, business, or a related field.
• Minimum of 2-4 years of experience in Revenue Cycle Management (RCM) operations (e.g., billing, coding, denials, quality assurance, or related functions), with working knowledge of payer rules and provider workflows.
• Some experience (1+ year) supporting vendor relationships, cross-functional coordination, or team-based environments, with ability to effectively communicate and follow through on assigned responsibilities.
• Working knowledge of Medicare, Medicaid, and commercial payer fundamentals, with an understanding of performance expectations within RCM operations.
• Demonstrated ability to follow established processes, maintain documentation (e.g., issue logs, trackers, SOPs), and ensure accuracy and consistency in work outputs.
• Experience supporting initiatives or projects with defined guidance, including data gathering, reporting, and issue tracking.
• Exposure to coordination with offshore vendors or teams across multiple time zones is preferred.
• Intermediate proficiency in Excel (e.g., basic formulas, lookups, and pivot tables) and ability to work with standard reports, dashboards, and performance scorecards.
• Experience working with reporting tools and datasets to produce routine reports and initial analysis for review.
• Basic familiarity with artificial intelligence tools and capabilities (e.g., Microsoft Copilot), including ability to leverage tools to support productivity and reporting.

If you are ready to join an exciting, progressive company and have a strong work ethic, join our team of experts! We offer a highly competitive salary and a comprehensive benefits package.

Envision uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

Envision is an Equal Opportunity Employer.