SECURITY OFFICER I

Job Description

HOW YOU WILL CREATE THE EXTRAORDINARY

• Deal with high-volume customer interactions and be consistently outgoing, upbeat, and cheerful.
• Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back.
• Provide superior guest service, positively affect interactions with guests and employees, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees.
• Assist in transporting money and chips.
• Control access to restricted areas.
• Respond promptly and appropriately to customer and team member incidents and accidents. Write reports.
• Monitor customer and team member passage in and out of casino.
• Check for and reporting safety hazards.
• Answer all calls promptly and professionally.
• Participate in routine drills as assigned.
• Have complete knowledge of all casino events and promotional activities, and assist as needed.
• Keep work area in a clean and orderly manner.
• Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
• Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
• Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts and work locations may change.
• Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests.
• Perform other duties as assigned or reasonably requested by any member of management.

WHAT YOU WILL NEED

• Must be 21 years of age or older
• Proficient in English verbal and written
• Flexible to work various shifts, weekends, and holidays
• Must be able to obtain and maintain a 1055 gaming license.
• Acquire and maintain CPR/AED certification.
• A high school diploma or GED equivalent is preferred.
• One year experience in security preferred.

ADDITIONAL REQUIREMENTS

• Ability to push and pull up to 250 pounds
• Ability to lift and carry objects up to 50 pounds
• Ability to bend, stoop, twist, reach, and kneel repetitively
• Safely work with provided cleaning chemical and equipment
• Ascend and descend stairs and maintain equilibrium for an extended period
• Must be able to work from a standing or sitting position and/or walking motion for extended period
• Ability to work in a smoking and pet-friendly environment

TOGETHER WE WIN

We believe in delivering family-style service-an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships

DISCLAIMER

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Responsibilities

• Proactively identify and respond to emergency situations including in-progress acts of violence, crisis, weapons incidents, explosive incidents, natural disasters and a wide range of issues posing a hazard to lives and/or property using the appropriate escalation of force by following established protocols.
• Assist in emergency situations by securing the scene to prevent further loss or damage, advise personnel of threats and potential threats, summon emergency responders to the incident, and initiate and conduct evacuation procedures.
• Render appropriate first aid to injured persons and follow established protocols for reporting injuries.
• Safeguard and maintain highly sensitive and confidential information.
• Maintain proficiency in the use of all assigned protective equipment, restraint devices, and weapons.
• Demonstrated ability to follow supervisory instructions promptly and effectively, particularly during critical incidents such as active shooter or assault situation.

Qualifications

• Must be 21 years of age or older.
• Must have a current valid Nevada Driver's License and a clean Motor Vehicle Report.
• Must be able to obtain and possess a Nevada Gaming License.
• Ability to obtain a Conceal and Carry Weapons permit issued by Las Vegas Metropolitan Police Department (Required) or HR218 LEOSA.
• Must obtain a Nevada alcohol awareness card.
• Flexible to work various shifts, weekends, and holidays.
• Ability to effectively communicate in English, in both written and oral forms.
• Creditable experience; as a law enforcement officer or through service as a military police officer. A military special operations team as an operator specializing in counterterrorism or dignitary protection or in other work such as a Special/Security/ Police Officer (SPO) that provided the required knowledge and skills of law enforcement operations, practices, techniques, and judicious use of force, to include active assailant response and firearms tactics.
• Preference will be given to candidates who have graduated from an accredited law enforcement academy or comparable course of instruction.
• Experience in making decisions based on the application of experience, training, directions, rules, regulations, and laws and involved in maintaining order and protecting life and property.
• Documented experience in use of force decision making in a public facing capacity.
• Working knowledge in investigations possesses investigative and analytical skills.
• Must be tactful, professional, maintain confidence, and foster an ethical work environment, prevent inappropriate behavior by co-workers, handle all situations honestly and integrity.
• Able to communicate clearly with staff, management, and the public through oral and written words.
• Must be able to assume a role of authority as necessary in a high-risk crisis, exhibiting judgment and a realistic understanding of issues, review facts, weigh options, delegate responsibility, and empower associates to make decisions, provide constructive feedback.
• Must show respect and be able to adapt to different values, cultures, or backgrounds when dealing with difficult people or situations. Build and maintain long-term associations based on trust and helping others.
• Demonstrated commitment to integrity and ethical conduct.
• Must attend and pass all recurring mandatory legal, tactical, defensive tactics, first aid, CPR, firearms and other training as a condition of continued employment.
• Excellent customer service skills. Have interpersonal skills to deal effectively with all business contacts.
• Set an example and be a role model / leader for all security personnel through observance of all departmental policies and procedures.
• Must be "team centered" and promote a positive work environment.
• Must work well with other departments and management as necessary.
• High School diploma or equivalent.
• Professional appearance and demeanor.
• Neat, professional appearance with good personal hygiene and may wear the appropriate attire as required for the assignment.
• Perform other job-related duties as requested.
• Candidates are required to successfully complete the required training, maintain an appropriate level of physical fitness, firearms proficiency, and tactical training. Subject to successful completion of all parts of required training.
• Must pass the physical and written testing of the Las Vegas Region Security Academy (Caesars Officers Defense Education System, Defensive Tactics, Legal Issues, Handcuffing, Tactical Communications, Use of Force, Report Writing, Searching Subjects, Emergency Response, Ethics, OC Gel certification and Expandable Baton) within the first ninety (90) days of employment.
• Must become Red Cross CPR/AED certified and meet standards on the Caesars CPR Simulation evaluation.
• Must qualify and maintain certification in firearms and other specialized gear as mandated by federal, state or local law as well as Caesars internal firearms standards.
• Ability to physically engage with a person who is threatening others.
• Must be able to respond calmly in crisis and stressful situations, also be able to make rational decisions when handling guest and employee issues.
• Must be willing to wear a body worn camera during security events.
• Ability to move from location to location at appropriate speeds.
• Ability to carry or move another individual, including one who may be injured.
• Must be able to physically restrain individuals when conditions of arrest exist.
• Must be able to work and stand inside and outside, sometimes at a heat of more than 115 degrees, or cold as low as 10 degrees.
• Must be able to work independently.
• Must be able to stoop, bend, jump, twist, crouch, grip, carry heavy loads and maneuver quickly on level surfaces, as well as up and down stairs.
• Must be able to lift and carry up to 60 pounds. Must be able to push or pull up to 150 pounds.
• Must be able to see and, also, remember the specific details of incidents and people.
• Must be able to tolerate areas containing secondhand smoke, high noise levels, bright lights, and dust.

About Us

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

About the Team

The Gaming Analytics Department is responsible for leading all analytical work related to table games, slots, poker and other gaming products. Our team works with table games and slots operational leadership, Shared Services (ESS Gaming), and property leadership (AGMs/GMs) to optimize the gaming floor and explore/test new products. Some of their activities include:

• Gaming asset optimization: making recommendations for the types of table games and number of slot units necessary to satisfy demand.
• Creating and updating recurring product performance models and reports
• Advising gaming leadership: analyzing and reporting on the financial performance and profitability of table games and slot units on a monthly basis.
• Assisting with ad hoc analyses