Business Continuance Manager

Title: Business Continuance Manager

Location: Tallahassee, FL 32399

Job Description:

Experience

1. 5-7 years of experience in business continuity planning, disaster recovery, or enterprise risk management roles.
2. 3-5 years of hands-on ServiceNow platform experience, including at least 2 years working with ServiceNow GRC modules (BCM, Risk Management, or Policy & Compliance)
3. Strong background in enterprise software implementation and integration projects, preferably with ServiceNow or similar platform technologies.
4. Experience leading cross-functional implementation projects, managing stakeholder relationships, and driving organizational change.

Primary Job Duties/ Tasks

The activities this candidate will be tasked with include, but are not limited to the following:

1. Configure and customize ServiceNow BCM module to meet enterprise requirements
2. Integrate ServiceNow BCM with existing ServiceNow applications (ITSM, ITOM, CMDB) and third-party systems
3. Develop custom forms, business rules, and UI policies to optimize BCM functionality
4. Manage ServiceNow BCM system upgrades, patches, and feature enhancements
5. Utilize ServiceNow CMDB integration to identify and map critical IT services and dependencies
6. Configure business impact analysis (BIA) tools and automated RTO/RPO calculations
7. Develop service dependency mapping and single point of failure identification procedures
8. Design and implement standardized business continuity plan templates within ServiceNow BCM
9. Configure automated plan maintenance, version control, and approval workflows
10. Develop comprehensive ServiceNow BCM training programs for all user types
11. Create user guides, process documentation, and self-service resources
12. Conduct training sessions and workshops for platform users and administrators
13. Monitor ServiceNow BCM performance and identify optimization opportunities
14. Implement automated feedback collection and analysis procedures
15. Develop continuous improvement workflows and enhancement tracking systems
16. Must complete daily reporting activities
17. Other duties as assigned