Primary Job Duties and Tasks
• Work under the direction of the Agency's designated project manager. Participate in and lead activities as directed by the Agency.
• Comply with Division of IT processes and standards. Work products and documentation will be in the Agency ISDM template format and will comply with the Florida Department of
Management Services' Florida Digital Service, Chapter 60GG-1, Florida Administrative Code.
• Work on large, complex projects that have enterprise-wide impact and require subject matter expertise of multiple process improvement areas and mastery of process improvement tools.
• Work as a project team member on one or more projects to facilitate process improvements involving multiple business areas and/or state agencies.
• Elicit, identify, analyze, and document business processes and requirements for business units and/or sister agencies. Translate business requirements into user stories and/or functional requirements. Document requirements and/or user stories and other work items in Azure DevOps or Jira. Design user interface screens.
• Analyze the business processes and make recommendations for business process improvements. This requires a high level of understanding of the organization's business systems and processes.
• Serve as the primary liaison between internal and external users and technical resources to translate business needs into technical requirements.
• Understand technical problems and solutions in relation to the current, as well as the future business environment.
• Develop requirements documentation, screen designs, meeting summaries, and other project documentation within required timeframes.
• Develop and maintain test plans and scripts for testing.
• Lead testing efforts for each release in dev and beta environments.
• Coordinate with the functional owner and developers to research anomalies, identify root cause, and troubleshoot through resolution.
• Assist in the completion of status reporting and escalation of issues to management.
• Provide estimates for assigned tasks.
• Create and manage SQL queries and analyze data to respond to ad hoc requests, troubleshoot, test, or investigate anomalies, as needed.
• Develop process flows and system documentation conforming to AHCA standards as directed by the Agency.
• Establish connectivity to PALM, which is replacing FLAIR as the state accounting system. Complete task assignments, planning, design, implementation, testing, and system documentation activities as requested by the Agency.
• Establish connectivity to FX, which is replacing FMMIS as the Medicaid tracking system. Complete task assignments, planning, design, implementation, testing, and system documentation activities as requested by the Agency.
• Establish connectivity to other internal or external systems, as requested by the Agency.
• Adapt to changes in daily work plans based on customer support needs.
• Adhere to all security policies and procedures in the use of the Agency network and resources.
• Abide by AHCA security policies when accessing the AHCA's buildings and systems.
• Responsible for responding quickly (within two (2) hours of notification) to Financial Services Ecosystem production issues as they arise.
• Work under the direction of the Agency's designated project manager. Participate in and lead activities as directed by the Agency.
• Comply with Division of IT processes and standards. Work products and documentation will be in the Agency ISDM template format and will comply with the Florida Department of
Management Services' Florida Digital Service, Chapter 60GG-1, Florida Administrative Code.
• Work on large, complex projects that have enterprise-wide impact and require subject matter expertise of multiple process improvement areas and mastery of process improvement tools.
• Work as a project team member on one or more projects to facilitate process improvements involving multiple business areas and/or state agencies.
• Elicit, identify, analyze, and document business processes and requirements for business units and/or sister agencies. Translate business requirements into user stories and/or functional requirements. Document requirements and/or user stories and other work items in Azure DevOps or Jira. Design user interface screens.
• Analyze the business processes and make recommendations for business process improvements. This requires a high level of understanding of the organization's business systems and processes.
• Serve as the primary liaison between internal and external users and technical resources to translate business needs into technical requirements.
• Understand technical problems and solutions in relation to the current, as well as the future business environment.
• Develop requirements documentation, screen designs, meeting summaries, and other project documentation within required timeframes.
• Develop and maintain test plans and scripts for testing.
• Lead testing efforts for each release in dev and beta environments.
• Coordinate with the functional owner and developers to research anomalies, identify root cause, and troubleshoot through resolution.
• Assist in the completion of status reporting and escalation of issues to management.
• Provide estimates for assigned tasks.
• Create and manage SQL queries and analyze data to respond to ad hoc requests, troubleshoot, test, or investigate anomalies, as needed.
• Develop process flows and system documentation conforming to AHCA standards as directed by the Agency.
• Establish connectivity to PALM, which is replacing FLAIR as the state accounting system. Complete task assignments, planning, design, implementation, testing, and system documentation activities as requested by the Agency.
• Establish connectivity to FX, which is replacing FMMIS as the Medicaid tracking system. Complete task assignments, planning, design, implementation, testing, and system documentation activities as requested by the Agency.
• Establish connectivity to other internal or external systems, as requested by the Agency.
• Adapt to changes in daily work plans based on customer support needs.
• Adhere to all security policies and procedures in the use of the Agency network and resources.
• Abide by AHCA security policies when accessing the AHCA's buildings and systems.
• Responsible for responding quickly (within two (2) hours of notification) to Financial Services Ecosystem production issues as they arise.