Call Center Agent - Division of Elections

Call Center Agent - Division of Elections

Department: Contact Center

Employment Type: Full Time

Location: Remote - USA

Reporting To: Contact Center Management

Compensation: $16.00 / hour

Description

PATLive is seeking skilled and personable individuals for a remote role handling incoming calls for the Florida Department of State, Division of Elections. This position requires excellent customer service skills and a professional phone presence. If you're looking for a remote opportunity with a reputable company, we encourage you to apply.

We currently prefer candidates from Georgia, North Carolina, Tennessee, and Texas for existing job opportunities.

Key Responsibilities

Your Daily Impact:

• Inbound Call Management: Handle a high volume of incoming calls for the the Florida Department of State, Division of Elections, assisting Florida voters, ensuring every caller receives outstanding service.
• Exceptional Customer Care: Deliver courteous, professional, and accurate assistance to all incoming callers, ensuring an excellent service experience from start to finish.
• Effective Resolution: Actively listen to and resolve caller questions and concerns with clarity, patience, and empathy.
• Professional Phone Presence: Maintain a clear, confident, and articulate verbal demeanor, serving as a positive and trusted voice.
• Engaging Communication: Translate complex information into friendly, easy-to-understand guidance while building a strong rapport with callers.
• Compliance & Quality Assurance: Strictly adhere to established program guidelines, operational policies, and standard call-handling procedures to ensure quality control.

Skills, Knowledge and Expertise

What We're Searching For:

• Exceptional Communication: You possess excellent interpersonal skills, demonstrating friendliness and patience in a fast-paced, high-volume call environment.
• Full-Time Availability: You are available to work a consistent Monday through Friday schedule, 8:00 AM to 5:00 PM ET.
• Technical Proficiency: You are comfortable using computers and navigating various software applications.
• Dedicated Workspace: You have a quiet, distraction-free home office environment.

Minimum Requirements:

• Reliable Internet: A stable, wired internet connection to your Wi-Fi router or cable modem, with a minimum speed of 20 Mbps download and 5 Mbps upload.
• Professional Equipment: A high-quality wired USB plug in headset, keyboard, and mouse are required for optimal performance.
• Background Check: You are able to pass a background check.
• Residency Requirement: We currently prefer candidates from Georgia, North Carolina, Tennessee, and Texas for existing job opportunities. We kindly request that individuals residing outside of these states refrain from applying.

Benefits

Pay

• $16 per hour (English)
• $17 per hour (Spanish)

Benefits

• Remote Work Flexibility: Enjoy the convenience and comfort of working from your dedicated home office space.
• Comprehensive Paid Training: Receive thorough training to ensure your success in the role.
• Robust Benefits Package:
  • Medical, Dental, and Vision Insurance
  • Life Insurance
  • Supplemental Benefits
  • 401K Retirement Savings Plan
• Generous Time Off: Benefit from paid holidays and paid time off.

We currently prefer candidates from Georgia, North Carolina, Tennessee, and Texas for existing job opportunities.