Client Manager

Client Manager

Synopsis

Fieldstone A&E is an industry-leading company with deep roots in home building, providing everything needed for vertical construction-from single-family homes to clubhouses, commercial buildings, and everything in between. You will feel like family in our rich company culture that focuses on work/life integration with flexible work capabilities, offering remote, in-office, and hybrid situations.

The Client Manager is a key role responsible for building and maintaining strong client relationships, ensuring client satisfaction, and driving project success. This position requires a balance of technical expertise, business development skills, and leadership abilities to manage client expectations, coordinate internal teams, and deliver high-quality projects on time and within budget.

Key Responsibilities

Client Relations

• Build and maintain strong relationships with clients, serving as their primary point of contact.
• Facilitate regular client meetings to review project progress, address concerns, and ensure alignment with client goals.
• Resolve client issues promptly and professionally, ensuring a positive and productive client experience.
• Define, document, and communicate client standards to internal teams to ensure expectations are met or exceeded.

Project Oversight

• Lead project teams to deliver quality projects on time, within budget, and aligned with client expectations.
• Oversee and manage project details, including scope, schedules, and budgets, ensuring profitability and successful outcomes.
• Monitor and achieve KPIs related to client satisfaction, revenue targets, and project timelines.
• Work closely with internal teams, including engineering, design, and project coordination, to ensure seamless project delivery.
• Identify and communicate scope changes, ensuring proper documentation and billing.

Financial Management

• Proactively manage project budgets to ensure profitability while delivering high-quality outcomes.
• Create proposals that align with company profitability standards, validating estimated hours and schedules before project initiation.
• Identify opportunities for upselling or expanding services with existing clients to drive additional revenue.

Business Development

• Actively seek opportunities to grow relationships with existing clients and develop new client partnerships.
• Support company growth by contributing to business development initiatives and identifying new market opportunities.
• Represent Fieldstone A&E at client meetings, industry events, and networking opportunities to enhance brand recognition.

Leadership and Mentorship

• Mentor junior team members by sharing expertise, providing feedback, and supporting their professional growth.
• Lead by example, setting a high standard for client management excellence and collaboration.
• Actively participate in professional development reviews for junior team members and provide constructive feedback to foster improvement.

Innovation and Process Improvement

• Identify and implement process improvements to enhance efficiency, quality, and client satisfaction.
• Stay updated on industry trends, best practices, and emerging technologies to bring innovative solutions to clients and internal teams.

Required Skills

• Strong written and verbal communication skills, including client presentations and public speaking.
• Advanced negotiation and conflict resolution skills.
• Demonstrated ability to manage project budgets and ensure profitability.
• Strong organizational skills and ability to manage multiple priorities effectively.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
• Knowledge of quality assurance and quality control practices in architecture
  and engineering.

Required Experience

• Education: Bachelor's degree in architecture, interior design, engineering, or a related field.
• Experience: Minimum of 10 years of experience in production home building, project management, or a related field.