Job Title: Client Services Supervisor
Location: Miami, FL
Type: Direct Hire
Compensation: $70,000.00 - $80,000.00
Work Model: Onsite
Hours: 40.0 hours per week
Responsibilities:
Requirements:
Benefits:
Healthcare benefits, paid time off, and 401(k).
#M1
#LI-TE1
Ref: #562-Joule Staffing - Edison
Location: Miami, FL
Type: Direct Hire
Compensation: $70,000.00 - $80,000.00
Work Model: Onsite
Hours: 40.0 hours per week
Responsibilities:
- Oversee the day-to-day activities of Housing Specialists within the housing services program, ensuring timely and effective service delivery to clients.
- Monitor caseloads and service outcomes to meet program goals and client needs.
- Conduct regular one-on-one meetings, providing coaching, training, and professional development opportunities.
- Complete annual performance evaluations and collaborate on individualized performance and development plans.
- Ensure compliance with all program requirements, including documentation standards, data entry, reporting, and funding guidelines.
- Assist with onboarding and training of new staff members.
- Foster a positive, collaborative team environment that supports staff morale and retention.
- Act as a liaison between frontline staff and upper management to communicate needs, challenges, and successes.
- Participate in case reviews, team meetings, and interdepartmental coordination for integrated client services.
- Address escalated client issues and provide guidance on complex cases.
- Support quality assurance initiatives through file audits, service reviews, and continuous improvement efforts.
- Stay informed on relevant housing policies, local resources, and best practices in service delivery.
Requirements:
- High school diploma or equivalent required; associate's or bachelor's degree in Social Work, Human Services, or related field strongly preferred.
- Minimum of 3 years of experience in social services or housing programs, with at least 1 year in a supervisory or leadership role.
- Must have Rent Calculation Certification.
- Strong understanding of housing systems, client-centered service delivery, and compliance requirements.
- Excellent communication, organizational, and leadership skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency with case management systems and Microsoft Office Suite.
- Demonstrated ability to work effectively with diverse populations and communities.
Benefits:
Healthcare benefits, paid time off, and 401(k).
#M1
#LI-TE1
Ref: #562-Joule Staffing - Edison