Clinic Appointment Representative, 9 Month Salaried - University Health Services
Florida State University
Tallahassee, FL, USA
7/11/2026
Full time
Department
University Health Services (UHS)
Responsibilities
Acts as first point of contact to patients that walk in or call to schedule an appointment. Schedules patient healthcare appointments for multiple clinics and more than 25 providers. Answer all calls according to
departmental procedure in a timely and professional manner. Screen incoming phone calls, answer routing questions and forward inquiries to appropriate departments.
Work with other departments of UHS in verifying patient eligibility status. Provide information and support to FSU students and dependents regarding available healthcare services. Direct patients to appropriate departments/offices to facilitate problem resolution regarding fees, insurance, compliance immunizations, questions for providers, etc. Direct patient to other services such as triage, allergy, physical therapy, health
promotion services and specialty clinics, as appropriate. Cancels/reschedules appointments according to facility appointment guidelines. Initiates telephone encounters for triage nurses to return calls to patients regarding questions or concerns. Communicate appropriate information to supervisors and providers as necessary.
Maintain confidentiality of all personal health information. Assure that information is maintained, handled, and released in accordance with applicable federal and state statutes and UHS policies. Maintain appointment statistical data and prepare report as directed by supervisor.
Qualifications
A high school diploma or equivalent and two years of experience. (Note: post high-school education and/or experience may substitute at a comparable rate.)
Preferred Qualifications
Other Information
University's Health Services (UHS) at Florida State University (FSU) envisions a healthy community where every student thrives. UHS's mission is to promote and improve the overall health and well-being of FSU students. UHS is housed in the Mary B. Coburn Health and Wellness Center, a 170,000 square-foot multipurpose facility built in 2012. The Health and Wellness Center includes classrooms, a nursing triage clinic, a priority clinic, a fitness center, and a healing garden for personal reflection.
Contact Info
Please email the UHS HR Team at UHS-Recruiting@fsu.edu with any questions.
University Information
One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there's the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow's news!
Learn more about Florida State University and our campuses .
FSU Total Rewards
FSU offers a robust Total Rewards package. Visit our FSU Total Rewards website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.
Use our FSU Total Compensation Calculato r to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.
How To Apply
If qualified and interested in a specific job opening as advertised, apply through the FSU Careers site (jobs.fsu.edu). If you are a current FSU employee, apply through myFSU Self Service.
Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.
Veterans' Preference
Certain service members and veterans, and the spouses and family members of such service members and veterans, Certain service members and veterans, and the spouses and family members of such service members and veterans, receive preference and priority, and certain service members may be eligible to receive waivers for post secondary educational requirements, in employment by the state and its political subdivisions and are encouraged to apply for the positions being filled. Veterans' Preference applies to University Support Personnel System (USPS) positions only.
IMPORTANT: To claim Veterans' Preference, select "yes" to the question on the application questionnaire and upload a DD-214 (or equivalent), the Veterans' Preference Certification form, and other documentation if applicable with your online application before midnight of the position closing date.
Click the links for Veterans' Preference eligibility requirements and Veterans' Preference required documentation (PDF) , or call FSU Human Resources at (850) 644-6034 .
Considerations
This is an USPS (University Support Personnel System) position.
This position requires successful completion of a criminal history background check .
This position requires pre-employment PPD (TB) and successful completion of post hire OSHA training.
Equal Employment Opportunity
FSU is an Equal Employment Opportunity Employer.
University Health Services (UHS)
Responsibilities
Acts as first point of contact to patients that walk in or call to schedule an appointment. Schedules patient healthcare appointments for multiple clinics and more than 25 providers. Answer all calls according to
departmental procedure in a timely and professional manner. Screen incoming phone calls, answer routing questions and forward inquiries to appropriate departments.
Work with other departments of UHS in verifying patient eligibility status. Provide information and support to FSU students and dependents regarding available healthcare services. Direct patients to appropriate departments/offices to facilitate problem resolution regarding fees, insurance, compliance immunizations, questions for providers, etc. Direct patient to other services such as triage, allergy, physical therapy, health
promotion services and specialty clinics, as appropriate. Cancels/reschedules appointments according to facility appointment guidelines. Initiates telephone encounters for triage nurses to return calls to patients regarding questions or concerns. Communicate appropriate information to supervisors and providers as necessary.
Maintain confidentiality of all personal health information. Assure that information is maintained, handled, and released in accordance with applicable federal and state statutes and UHS policies. Maintain appointment statistical data and prepare report as directed by supervisor.
Qualifications
A high school diploma or equivalent and two years of experience. (Note: post high-school education and/or experience may substitute at a comparable rate.)
Preferred Qualifications
- Ability to demonstrate effective customer service.
- Ability to communicate effectively verbally and in writing.
- Ability to perform accurately in a detail-oriented environment.
- Ability to prioritize, organize and perform multiple work assignments simultaneously.
- Knowledge of applicable computer applications, such as Microsoft Office Suite, and basic computer functions.
- Previous experience with scheduling appointments or call center.
- Previous experience working in a medical office.
- Previous experience working with Electronic Medical Records.
Other Information
University's Health Services (UHS) at Florida State University (FSU) envisions a healthy community where every student thrives. UHS's mission is to promote and improve the overall health and well-being of FSU students. UHS is housed in the Mary B. Coburn Health and Wellness Center, a 170,000 square-foot multipurpose facility built in 2012. The Health and Wellness Center includes classrooms, a nursing triage clinic, a priority clinic, a fitness center, and a healing garden for personal reflection.
Contact Info
Please email the UHS HR Team at UHS-Recruiting@fsu.edu with any questions.
University Information
One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there's the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow's news!
Learn more about Florida State University and our campuses .
FSU Total Rewards
FSU offers a robust Total Rewards package. Visit our FSU Total Rewards website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.
Use our FSU Total Compensation Calculato r to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.
How To Apply
If qualified and interested in a specific job opening as advertised, apply through the FSU Careers site (jobs.fsu.edu). If you are a current FSU employee, apply through myFSU Self Service.
Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.
Veterans' Preference
Certain service members and veterans, and the spouses and family members of such service members and veterans, Certain service members and veterans, and the spouses and family members of such service members and veterans, receive preference and priority, and certain service members may be eligible to receive waivers for post secondary educational requirements, in employment by the state and its political subdivisions and are encouraged to apply for the positions being filled. Veterans' Preference applies to University Support Personnel System (USPS) positions only.
IMPORTANT: To claim Veterans' Preference, select "yes" to the question on the application questionnaire and upload a DD-214 (or equivalent), the Veterans' Preference Certification form, and other documentation if applicable with your online application before midnight of the position closing date.
Click the links for Veterans' Preference eligibility requirements and Veterans' Preference required documentation (PDF) , or call FSU Human Resources at (850) 644-6034 .
Considerations
This is an USPS (University Support Personnel System) position.
This position requires successful completion of a criminal history background check .
This position requires pre-employment PPD (TB) and successful completion of post hire OSHA training.
Equal Employment Opportunity
FSU is an Equal Employment Opportunity Employer.