FL-DOE-OSFA-Customer Service Representative
Real Soft, Inc.
Tallahassee, FL 32309, USA
6/19/2026
Customer Service Representative
Full time
Customer Service Specialists needed to answer calls from Florida high school and college students concerning Florida scholarships and grants. (This will renew for next fiscal year). As of 10/1/26, the pay rate will increase to $15.00/hr
Customer Service Specialists needed to answer calls from Florida high school and college students concerning Florida scholarships and grants. The position is 40 hours per week, Monday through Friday from 8 AM to 5 PM.
Pay Rate $14.00/hr, Vendor Rate $18.20/hr
Knowledge, Skills and Abilities:
-High school diploma, general education degree, or equivalent.
-Ability to stay calm when customers are stressed or upset.
-Comfortable using computers.
-Experience working with customer support a plus
Applicants must pass a level 2 screening background check, that includes fingerprinting for statewide criminal and juvenile records checks through the Florida Department of Law Enforcement, and federal criminal records checks through the Federal Bureau of Investigation, and may include local criminal records checks through local law enforcement agencies.
Required/Desired Skills
SkillRequired /DesiredAmountof ExperienceAbility to speak and understand EnglishRequired0High school diploma, general education degree, or equivalent.Required0Experience in a professional work environmentRequired2YearsExperience using a computerRequired1YearsAbility to stay calm when customers are stressed or upset.Required0Experience working with customer support a plusDesired0
Questions
No.QuestionQuestion1Your candidate's Pay Rate for this requisition must be $14/hr, Vendor Rate $18.20/hr. Do you accept this requirement?Question2Please list your candidate's email address.Question3Please list the city and state where your candidate currently resides.Question4How soon can your candidate start if selected for this opportunity?Question5Have you confirmed that your candidate is aware of AND can successfully complete the mandatory pre-employment screening requirements detailed in the Compliance tab of this VectorVMS requisition?Question6If applicable (safety sensitive positions), do you attest that your candidate has provided consent to random drug testing pursuant to section 11.3 of the master contract?Question7If applicable (safety sensitive positions), do you attest that your candidate is willing to adhere to any customer dress/safety equipment requirements, in compliance with ANSI and OSHA, and that such equipment will be provided at your company's/candidate's expense?Question8Is your candidate aware this is a contract/temporary position, and the agency does not offer benefits including PTO and paid holidays? Question9Does your candidate have any pre-planned time off, including doctor appointments within the 1st 90 days?
Customer Service Specialists needed to answer calls from Florida high school and college students concerning Florida scholarships and grants. The position is 40 hours per week, Monday through Friday from 8 AM to 5 PM.
Pay Rate $14.00/hr, Vendor Rate $18.20/hr
Knowledge, Skills and Abilities:
-High school diploma, general education degree, or equivalent.
-Ability to stay calm when customers are stressed or upset.
-Comfortable using computers.
-Experience working with customer support a plus
Applicants must pass a level 2 screening background check, that includes fingerprinting for statewide criminal and juvenile records checks through the Florida Department of Law Enforcement, and federal criminal records checks through the Federal Bureau of Investigation, and may include local criminal records checks through local law enforcement agencies.
Required/Desired Skills
SkillRequired /DesiredAmountof ExperienceAbility to speak and understand EnglishRequired0High school diploma, general education degree, or equivalent.Required0Experience in a professional work environmentRequired2YearsExperience using a computerRequired1YearsAbility to stay calm when customers are stressed or upset.Required0Experience working with customer support a plusDesired0
Questions
No.QuestionQuestion1Your candidate's Pay Rate for this requisition must be $14/hr, Vendor Rate $18.20/hr. Do you accept this requirement?Question2Please list your candidate's email address.Question3Please list the city and state where your candidate currently resides.Question4How soon can your candidate start if selected for this opportunity?Question5Have you confirmed that your candidate is aware of AND can successfully complete the mandatory pre-employment screening requirements detailed in the Compliance tab of this VectorVMS requisition?Question6If applicable (safety sensitive positions), do you attest that your candidate has provided consent to random drug testing pursuant to section 11.3 of the master contract?Question7If applicable (safety sensitive positions), do you attest that your candidate is willing to adhere to any customer dress/safety equipment requirements, in compliance with ANSI and OSHA, and that such equipment will be provided at your company's/candidate's expense?Question8Is your candidate aware this is a contract/temporary position, and the agency does not offer benefits including PTO and paid holidays? Question9Does your candidate have any pre-planned time off, including doctor appointments within the 1st 90 days?