Information Technology_USA - USA_Analyst

**Please strictly adhere to the following resume naming convention:ALL CAPS, NO SPACES B/T UNDERSCORESPTN_US_GBAMSREQID_CandidateBeelineIDi.e. PTN_US_9999999_SKIPJOHNSON0413MSP Owner: Cameran GambleLocation: Atlanta, GA 30328, United StatesDuration: 36 monthsGBaMS ReqID: 10919963Bill Rate: to Open to Remote MUST BE US CITIZENITAR REQUIRMENTRole: Manufacturing IT Support EngineerMust Have Skills:• Interaction with Team members for knowledge sharing, knowledge transition and issue resolution• Stakeholder management, share regular updates and assist in preparing operational reports• Triaging of issues and coordination with cross functional teams for timely resolution• Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.)• Maintaining agreed SLA levels and assuring Quality of delivery at all times• Good experience as a .Net developer• Good Experience in .Net Core and .Net Framework, ASP .Net, VB.Net• Good Experience on any SCADA platforms• Strong experience in database technologies of SQL, Oracle.• Interaction with SME's on functional issues• Coordinate communications between suppliers, OEM, and business stakeholders for their particular area• Tracks and report progress to stakeholders• Working experience in "ServiceNow" and knowledge on Incident, Problem, Change, SLM and Knowledge Management processes• Working with Manufacturing Customer will be an added advantageRoles & Responsibilities:• Day to day incident monitoring and resolution (Service Now preferred)• Interaction with client (IT & Business users) on functional issues• Triaging of issues and coordination with cross functional teams for timely resolution• Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.)• Maintaining agreed SLA levels and assuring Quality of delivery at all times• Interaction with SME's on functional issues• Coordinate communications between suppliers, OEM, and other IT stakeholders for their particular area• Tracks and report progress to stakeholders• Development of functionalities as per requirement provided y customerPre-Screening QuestionnaireHave you worked in application support for manufacturing customers?Have you got experience with SCADA or any COTS MES applicationsSkills: Digital : SAP Cloud ArchitectureExperience Required: 10 & Above