Information Technology_USA - USA_Program Manager
Real Soft, Inc.
Jacksonville, FL, USA
5/4/2026
Full time
2 Candidate Submittal Slots, New High Level Policy
MSP Owner: Rob Finton
Location: Plano, TX
Duration: 6 months
skill id: 10569570
Competencies: 10+ years experience, 18 years total experience
Program Management
Role Description:
18 Yrs of total experience with CPG Program Management skills with the multi-site global deployment Development of MES solutions
Hands-on MES experience (Pref. GE Proficy MES) with SQL, Historian, OPC, OT ERP integrations
Proven global customer-facing ownership executive updates steering committees, contractSOW governance, benefit realization.
Strong command of customer KPI frameworks (OEE, schedule adherence, MTTR) and delivery metrics (SLA, Defects, CSAT).
Program execution using Water Fall, Agile SAFe stage gate, Azure DevOps, and DevOps CICD concepts
Solid understanding of Manufacturing Operations Management with shop floor systems integration with MES
Plan and track budgets, SOWs, invoices, and change orders resource utilization tracking
Act as Single point of contact for the customer for the overall engagement
Run weeklyMonthly Governance RAG status, KPI performance, risksissuesdecisions (RAID), benefits tracking.
Create and maintain Program Charter, Operating Model, RACI, and Governance Calendar
Define, baseline, and track customer KPIs and TCS deliverystrategy metrics
TCS DeliveryStrategy SLA compliance, defects leakage, MTTRMTBF, scheduleeffort variance, utilization, attrition, automation benefits, Mfg. led AI initiatives, CSAT, compliance audit scores
Essential Skills: Design and Development, Project Code :
MSP Owner: Rob Finton
Location: Plano, TX
Duration: 6 months
skill id: 10569570
Competencies: 10+ years experience, 18 years total experience
Program Management
Role Description:
18 Yrs of total experience with CPG Program Management skills with the multi-site global deployment Development of MES solutions
Hands-on MES experience (Pref. GE Proficy MES) with SQL, Historian, OPC, OT ERP integrations
Proven global customer-facing ownership executive updates steering committees, contractSOW governance, benefit realization.
Strong command of customer KPI frameworks (OEE, schedule adherence, MTTR) and delivery metrics (SLA, Defects, CSAT).
Program execution using Water Fall, Agile SAFe stage gate, Azure DevOps, and DevOps CICD concepts
Solid understanding of Manufacturing Operations Management with shop floor systems integration with MES
Plan and track budgets, SOWs, invoices, and change orders resource utilization tracking
Act as Single point of contact for the customer for the overall engagement
Run weeklyMonthly Governance RAG status, KPI performance, risksissuesdecisions (RAID), benefits tracking.
Create and maintain Program Charter, Operating Model, RACI, and Governance Calendar
Define, baseline, and track customer KPIs and TCS deliverystrategy metrics
TCS DeliveryStrategy SLA compliance, defects leakage, MTTRMTBF, scheduleeffort variance, utilization, attrition, automation benefits, Mfg. led AI initiatives, CSAT, compliance audit scores
Essential Skills: Design and Development, Project Code :