Scope of Services
The candidate selected for this position must be a highly motivated, self-starter, independent worker with high initiative. The candidate must possess excellent communication, organizational, and critical thinking skills, with keen attention to detail. The scope of work the candidate will perform is broad. The candidate will serve as IT demand manager and primary liaison between IT and business units to facilitate effective collaboration and alignment. The candidate will lead the collection, analysis, review, documentation and communication of business needs and requirements to the IT organization. The candidate will conduct comprehensive business needs assessments and guide solution design processes. The candidate will identify, propose and influence optimal business solutions that meet organizational objectives. The candidate will negotiate deliverables and requirements across multiple business customers to ensure successful project outcomes.
Education
Bachelor's Degree in Computer Science or another related field.
Professional certifications in project management (PMP), business analysis (CBAP), or IT service management (ITIL) are preferred.
Experience
7+ years of combined IT and business experience
3+ years in business analysis, project management, or IT planning roles
Experience working with senior leadership and cross-functional teams
Background in both technical and business environments
Primary Job Duties/ Tasks
The activities this candidate will be tasked with include, but are not limited to the following:
Collect and document business requirements from stakeholders across all organizational units through interviews, workshops, and analysis sessions
Assess and analyze demand patterns to identify trends, recurring requests, and evaluate feasibility against technical capabilities and constraints
Categorize and prioritize demands by type, urgency, complexity, business impact, and strategic alignment using established scoring criteria
Maintain the demand pipeline with all incoming IT requests and initiatives, managing competing priorities and resource conflicts
Create user guides, process documentation, and self-service resources
Implement automated feedback collection and analysis procedures
Develop continuous improvement workflows and enhancement tracking systems
Must complete daily reporting activities
Other duties as assigned
Job Specific Knowledge, Skills and Abilities (KSAs)
The submitted candidate must be able to apply the specific knowledge, skills, and abilities in the following areas:
Knowledge of IT service management frameworks (ITIL, COBIT) and governance processes
Knowledge of business analysis methodologies and requirements gathering techniques
Knowledge of project management principles and lifecycle methodologies
Knowledge of IT infrastructure, systems architecture, and emerging technologies
Knowledge of financial management principles including budgeting, cost analysis, and ROI calculations
Knowledge of organizational change management and stakeholder engagement strategies
Knowledge of data analysis and reporting tools and techniques
Knowledge of vendor management and procurement processes
Skill in facilitating meetings, workshops, and stakeholder engagement sessions
Skill in written and verbal communication with technical and non-technical audiences
Skill in developing business cases and supporting documentation
Skill in process development, documentation, and improvement
Skill in data analysis, trend identification, and performance metrics reporting
Skill in negotiation and conflict resolution across multiple business units
Skill in translating business requirements into technical specifications
Skill in using project management and demand management software tools
Ability to prioritize competing demands and manage multiple projects simultaneously
Ability to analyze complex business problems and recommend appropriate solutions
Ability to work independently with minimal supervision and high initiative
Ability to build and maintain effective relationships with diverse stakeholders
Ability to adapt to changing business priorities and technology environments
Ability to think strategically while managing operational details
Ability to influence decision-making without direct authority
Ability to maintain confidentiality and handle sensitive business information
Ability to Coordinate Cross-Functional Teams - Team leadership, resource allocation, and performance management
Ability to Drive Continuous Improvement - Innovation promotion, best practice implementation, and optimization culture
Ability to plan, organize, coordinate, prioritize, and manage complex work assignments and project schedules.
Ability to follow established processes and practices.
Ability to adhere to compliance standards.
Ability to ensure thorough and complete communication with all stakeholders and the chain of command, including immediate and appropriate follow-through.
The candidate selected for this position must be a highly motivated, self-starter, independent worker with high initiative. The candidate must possess excellent communication, organizational, and critical thinking skills, with keen attention to detail. The scope of work the candidate will perform is broad. The candidate will serve as IT demand manager and primary liaison between IT and business units to facilitate effective collaboration and alignment. The candidate will lead the collection, analysis, review, documentation and communication of business needs and requirements to the IT organization. The candidate will conduct comprehensive business needs assessments and guide solution design processes. The candidate will identify, propose and influence optimal business solutions that meet organizational objectives. The candidate will negotiate deliverables and requirements across multiple business customers to ensure successful project outcomes.
Education
Bachelor's Degree in Computer Science or another related field.
Professional certifications in project management (PMP), business analysis (CBAP), or IT service management (ITIL) are preferred.
Experience
7+ years of combined IT and business experience
3+ years in business analysis, project management, or IT planning roles
Experience working with senior leadership and cross-functional teams
Background in both technical and business environments
Primary Job Duties/ Tasks
The activities this candidate will be tasked with include, but are not limited to the following:
Collect and document business requirements from stakeholders across all organizational units through interviews, workshops, and analysis sessions
Assess and analyze demand patterns to identify trends, recurring requests, and evaluate feasibility against technical capabilities and constraints
Categorize and prioritize demands by type, urgency, complexity, business impact, and strategic alignment using established scoring criteria
Maintain the demand pipeline with all incoming IT requests and initiatives, managing competing priorities and resource conflicts
Create user guides, process documentation, and self-service resources
Implement automated feedback collection and analysis procedures
Develop continuous improvement workflows and enhancement tracking systems
Must complete daily reporting activities
Other duties as assigned
Job Specific Knowledge, Skills and Abilities (KSAs)
The submitted candidate must be able to apply the specific knowledge, skills, and abilities in the following areas:
Knowledge of IT service management frameworks (ITIL, COBIT) and governance processes
Knowledge of business analysis methodologies and requirements gathering techniques
Knowledge of project management principles and lifecycle methodologies
Knowledge of IT infrastructure, systems architecture, and emerging technologies
Knowledge of financial management principles including budgeting, cost analysis, and ROI calculations
Knowledge of organizational change management and stakeholder engagement strategies
Knowledge of data analysis and reporting tools and techniques
Knowledge of vendor management and procurement processes
Skill in facilitating meetings, workshops, and stakeholder engagement sessions
Skill in written and verbal communication with technical and non-technical audiences
Skill in developing business cases and supporting documentation
Skill in process development, documentation, and improvement
Skill in data analysis, trend identification, and performance metrics reporting
Skill in negotiation and conflict resolution across multiple business units
Skill in translating business requirements into technical specifications
Skill in using project management and demand management software tools
Ability to prioritize competing demands and manage multiple projects simultaneously
Ability to analyze complex business problems and recommend appropriate solutions
Ability to work independently with minimal supervision and high initiative
Ability to build and maintain effective relationships with diverse stakeholders
Ability to adapt to changing business priorities and technology environments
Ability to think strategically while managing operational details
Ability to influence decision-making without direct authority
Ability to maintain confidentiality and handle sensitive business information
Ability to Coordinate Cross-Functional Teams - Team leadership, resource allocation, and performance management
Ability to Drive Continuous Improvement - Innovation promotion, best practice implementation, and optimization culture
Ability to plan, organize, coordinate, prioritize, and manage complex work assignments and project schedules.
Ability to follow established processes and practices.
Ability to adhere to compliance standards.
Ability to ensure thorough and complete communication with all stakeholders and the chain of command, including immediate and appropriate follow-through.