Manager, IT Quality Assurance - Grade 15

At Space Coast Credit Union (SCCU), our members are at the heart of everything we do. Since 1951, we’ve been committed to delivering financial services founded on integrity and a people-first philosophy.

As a Manger of IT Quality Assurance, you will lead our Quality Assurance (QA) and Business Analysis (BA) teams within our organization. The ideal candidate will be responsible for ensuring the quality of our software products and services through effective QA processes while also driving business analysis activities to align IT solutions with business objectives. This role requires strong leadership skills, technical expertise in QA methodologies, and a strategic mindset to optimize IT processes and deliverables. The Manager will collaborate closely with stakeholders across the organization to gather requirements, define project scope, and ensure high-quality software solutions are tested and delivered on time.

Why Join SCCU?

• Member-Focused Mission: Be part of a not-for-profit organization that reinvests in its members.
• Hybrid and Flexible Schedule Options: Available for select positions. This position is Hybrid with 2 days per week required in office.
• Career Growth: We prioritize internal promotions and offer on-the-job training.

Manger of IT Quality Assurance Key Responsibilities:

• Provide leadership, guidance, and mentorship to the IT quality assurance and business analysis teams. Foster a collaborative and inclusive team environment, promoting professional growth and development opportunities.
• Recruit, mentor, and develop team members to ensure high performance and career growth. Set clear goals and objectives for the teams and monitor performance against these targets.
• Collaborate closely with Systems Development, and other departments to translate business requirements into technical specifications and solutions.
• Facilitate communication between business stakeholders and technical teams to ensure alignment throughout the project lifecycle.
• Work closely with project managers and teams to ensure QA and BA activities are integrated into project plans and timelines. Monitor project progress, identify risks and issues, and implement mitigation strategies.
• Drive continuous improvement initiatives to enhance the efficiency and effectiveness of IT business analysis and quality assurance processes.
• Tool selection for QA and BA teams to mature their processes within the organization.

Quality Assurance

• Oversee the quality assurance process, including test planning, execution, and reporting. Develop and implement quality assurance standards and best practices.
• Ensure that all software products meet established quality criteria, including functionality, performance, and reliability.
• Organize, manage, and assist manual and automated testing to ensure minimal production defect.
• Facilitate the decomposition of business requirements, into Use Cases and Acceptance Criteria
• Organize and manage manual and automated test case libraries.
• Participate in deployment testing exercises, and SCRUM events as needed.
• Lead Instructor Training on QA-related topics.
• Keep abreast of changes in technology, standards, and relevant developments in IT & testing by maintaining professional competency through training, reading, etc.
• Lead QA process improvement initiatives and identify opportunities for automation and optimization to streamline workflows.

Business Analysis

• Lead the IT business analysis team in gathering, analyzing, and documenting business requirements.
• Work closely with stakeholders to understand their needs and translate them into functional specifications.
• Ensure that proposed solutions meet business objectives and address key challenges or opportunities.
• Coordinate the requirements gathering process for applications, overseeing documentation and validation of changes.
• Stay informed about emerging technologies, trends, and best practices in IT business analysis and quality assurance.

Minimum Qualifications:

• Bachelor’s Degree in Computer Science, Information Technology, or other relevant degree or equivalent experience is required.
• 8-10 years of experience in IT business analysis or quality assurance required, with a minimum of 5 years in IT Management.

Manger of IT Quality Assurance Compensation:

• Starting Compensation: $131,940.00 - $139,734.00 annually
• Bonus Opportunity: Eligible for ONE SCCU Annual Bonus.

SCCU Benefits

• Health & Wellness: Medical, dental, and vision insurance, plus an Employee Assistance Program.
• Financial Perks: 401(k) match (5%), HSA match, and SCCU-paid insurance (short/long-term disability, life insurance).
• Education Support: Tuition reimbursement after one year of service.
• Generous Time Off: 20+ days of PTO, birthday PTO, and 11 federal holidays.
• Exclusive Discounts: Lower rates on loans, credit cards, and no fee SCCU accounts!

Work Schedule

• Monday – Friday: 8:00 a.m. - 5:00 p.m.

About SCCU

Since 1951, Space Coast Credit Union (SCCU) has proudly served our community, growing to over 685,000 members and managing $9 billion in assets. With 67 branches spanning Florida’s east coast, we are the third-largest credit union in the state. In 2025, we expanded into Orange County to better serve the growing East Orlando market.

As a not-for-profit financial institution, SCCU is dedicated to putting our members first. Unlike traditional banks, we return profits to our members through better rates, lower fees, and enhanced services. While we offer the same financial products—like checking, savings, and loans—our focus remains on empowering our members and supporting their financial well-being. With local decision-making and a commitment to exceptional service, we strive to make a meaningful difference in the lives of those we serve.

At SCCU, we also prioritize our team members by fostering a supportive and collaborative environment that encourages career growth and development. As we continue to grow, we are seeking talented, member-focused professionals to join our team and help deliver innovative financial solutions and outstanding service.

I UNDERSTAND this application is a legal document for purposes of employment. Upon acceptance of an offer with SCCU, I understand that I will be required to complete background screening, employment and education verifications, and drug screening. If I am a member of Space Coast Credit Union, my SCCU membership accounts will be reviewed as part of the employment screening process to determine whether they are in good standing, as defined by SCCU policy. Failure to meet these standards may affect employment eligibility, including the possible withdrawal of a conditional offer of employment. I further understand that any misstatements or omissions in this application or during the pre-employment process may be considered falsification and could result in a decision not to hire me, or termination of employment if discovered after hire.

I UNDERSTAND that the information requested regarding date of birth, race, and sex is for the sole purpose of gathering the above information accurately and will not be used to discriminate against me in violation of any law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification documentation upon hire.

SCCU is a drug-free workplace. I understand that as a condition of employment, I will be required to submit to drug testing and any procedures necessary to assess my qualifications for employment. If hired, I further understand that my employment is for no definite period and may be terminated at any time without prior notice.

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Manger of IT Development Duties and Responsibilities:

• Manage the resources and activities of the IT Application Development team comprised of on and off-shore technical professionals responsible for providing software solutions for SCCU’s custom built and vendor provided applications.
• Develop, maintain and execute on an IT Roadmap that will effectively forecast and meet the business’ needs.
• Understand key stakeholder’s needs, features, and functionality and provide technical solutions that will address their software application needs.
• Manage and execute project plans to deliver commitments with quality within the agreed upon timelines and budgets.
• Work with project management to ensure accurate project status is provided regularly, risks are anticipated and mitigated, and issues are raised and addressed quickly.
• Staff projects with the appropriate technical talent, track progress, and provide guidance and direction to help remove impediments and meet project milestones and timelines.
• Drive continuous improvement by utilizing metrics and team feedback to identify and improve software engineering practices, processes, development and delivery.
• Provide coaching, technical direction, supervision and development of the IT Application Development team.
• Conduct regular meetings with direct reports to set objectives, review their workload and performance. Provide mentorship and support to help them achieve their career development goals.

Minimum Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum level of knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Demonstrated project management leading or supervising systems/applications development team members utilizing proven SDLC methodologies such as Waterfall and Agile (Kanban, Scrum) overseeing the technology life cycle from requirements analysis, feasibility estimates, design, code, documentation, testing, implementation, and support.
• Experience designing software for scalability, reliability, and performance using Microsoft Stack (.NET framework, MVC, ASP.NET, VB.Net, C#, React or Angular/Blazor, ASPX, WPF, WinForms), JSON, XML, SOAP, and relational database development (SQL Server, Oracle).
• Ability to build strong relationships with diverse teams within an organization
• Ability to handle multiple, competing priorities, and navigate ambiguity
• Strong leadership, communication and organizational skills
• A deep understanding of the software development life-cycle, and a track record of shipping software on time
• A passion for people management and mentorship

Education & Training:

• Bachelor’s degree in Computer Science or other related field is required, ITIL certification strongly preferred.

Prior Experience:

• 8-10 years of related experience required; 5 years of experience working directly within engineering teams, 3+ years of managing teams within a development organization, 5+ years developing and building scalable enterprise software engineers people management in a technology function to include 3 years of demonstrated leadership capabilities, demonstrated in a management role of IT Professionals in a Software Development/Engineering environment. Preferred experience managing both on-shore and off-shore development teams.