JOB OVERVIEW:
The Manager, Learning Delivery is responsible for leading the delivery and continuous improvement of enterprise leadership and management development programs across Darden. This role oversees a team of facilitators and travel coordinators responsible for the execution of learning experiences that support operational leaders and the RSC. This position serves as a key leader within Talent Management, ensuring training programs are effectively delivered, operationally supported, and aligned with each brand's and Darden and each brand's business objectives and leadership expectations. Through strong partnership with Operations, Human Resources, Talent Development and Learning Design teams, this position helps ensure Darden leaders receive high-quality, relevant learning experiences that build capability, accelerate readiness, and drive business results.
ROLES AND RESPONSIBILITIES:
-Leads the execution and facilitation strategy for enterprise leadership development programs, including MIT, GM, and other management development experiences.
-Builds and maintains a deep understanding of Darden and brand strategies, operational priorities, leadership expectations, and business challenges to ensure learning solutions are relevant, impactful, and aligned with organizational needs.
-Partners with Operations, HR, Talent Development, and Learning Design to identify learning needs, recommend strategic development solutions, and deliver impactful programs that support business objectives.
-Evaluates learning effectiveness through participant feedback, performance data, engagement metrics, and business outcomes, using insights to continuously improve leader readiness and program impact.
-Validates enterprise learning content and identifies opportunities to enhance curriculum, delivery methods, and learner experiences based on organizational trends, and performance results.
-Stays current on emerging trends and best practices in adult learning, leadership development, and the hospitality industry, applying relevant insights to strengthen learning strategies and business outcomes.
-Leads, develops, and coaches facilitators and travel coordinators, fostering a culture of accountability, collaboration, and continuous improvement.
-Establishes and maintains high standards for facilitation excellence and learner experience through regular observations, quality assessments, coaching, and feedback to ensure consistent delivery quality and program effectiveness.
-Builds team capability through ongoing coaching, mentoring, professional development, and performance feedback while fostering a culture of accountability, collaboration, and continuous improvement.
-Ensures facilitators maintain expertise in assigned curricula and are prepared to confidently deliver Darden and third-party learning content with consistency, credibility, and operational relevance.
-Ensures the facilitation team remains current on evolving learning methodologies, business priorities, operational practices, and industry trends.
-Oversees learning logistics, travel coordination, budgets, resources, and vendor relationships to ensure the efficient and cost-effective delivery of learning programs.
REQUIRED TECHNICAL SKILLS:
-3+ years of relevant experience
-Previous experience in facilitation
-Previous restaurant experience
-Knowledge of adult learning theory
-Word, Excel, PowerPoint and Outlook proficiency
REQUIRED EDUCATION:
-Bachelor's Degree in education / educational technology, HR or business preferred and / or 3 years of training / facilitation experience
OTHER KEY QUALIFICATIONS:
-Demonstrate ability to lead and deliver multiple projects on time and within budget
-Excellent written and verbal communication skills
-Collaboration skills and ability to inspire others
-Strong customer / client service orientation
-Excellent analysis, problem solving and decision-making skills
-Ability to work in a team environment as well as independently with minimal supervision
-Ability to anticipate needs and potential issues before they occur
-Ability to think creatively, seek innovative solutions and use change as a positive and motivating factor
-Demonstrate ability to work effectively with all levels in the organization
-Excellent meeting design and facilitation skills
-Strong coaching and consulting skills
-Strong vision and strategic planning skills
-Demonstrate results-orientation
PREFERRED SKILLS AND EXPERIENCE:
-GM/MP experience
-Knowledge of instructional design principles, practices, and theories
-Knowledge of adult learning theory to identify appropriate training methodologies based on participant learning styles and experiences
-Additional human resources experience (e.g. employee relations, staffing, etc)
Hashtags:
- #LI-Hybrid
- #LI-KP1