Department
Office of Student Finance | Controller's Office
The Office of Student Finance, a unit within the Controller's Office, plays a critical role in supporting student success by ensuring the efficient and effective management of student accounts, refunds, billings, and tuition processes. Our office provides accurate financial services, improving student access, and maintaining compliance with university, state, and federal regulations.
Responsibilities
What You'll Do
As a Student Refunds Specialist, you'll support the accurate processing of student refunds while ensuring compliance with university, state, and federal regulations. This role combines hands-on transactional work with analysis, collaboration, and customer support.
Qualifications
Bachelor's degree; or a high school diploma and four years of experience. (Note: post high-school education and/or experience may substitute at a comparable rate.)
Preferred Qualifications
University Information
One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there's the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow's news!
Learn more about Florida State University and our campuses .
Anticipated Salary Range
Commensurate with education and experience; minimum salary of $43,000.00 annually.
FSU Total Rewards
FSU offers a robust Total Rewards package. Visit our FSU Total Rewards website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.
Use our FSU Total Compensation Calculato r to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.
How To Apply
If qualified and interested in a specific job opening as advertised, apply through the FSU Careers site (jobs.fsu.edu). If you are a current FSU employee, apply through myFSU Self Service.
Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.
Considerations
This is an A&P position.
This position requires successful completion of a criminal history background check .
Equal Employment Opportunity
FSU is an Equal Employment Opportunity Employer.
Office of Student Finance | Controller's Office
The Office of Student Finance, a unit within the Controller's Office, plays a critical role in supporting student success by ensuring the efficient and effective management of student accounts, refunds, billings, and tuition processes. Our office provides accurate financial services, improving student access, and maintaining compliance with university, state, and federal regulations.
Responsibilities
What You'll Do
As a Student Refunds Specialist, you'll support the accurate processing of student refunds while ensuring compliance with university, state, and federal regulations. This role combines hands-on transactional work with analysis, collaboration, and customer support.
- Process standard and non-standard student refunds, including current and prior term transactions, third-party payments, and eCommerce activity.
- Monitor credit balances to ensure proper refund eligibility and timely disbursement.
- Assist with uncashed checks, returned payments, stop payments, and refund reissuance processes.
- Respond to routine inquiries from students, families, sponsors, and campus partners, providing clear explanations and quality customer service.
- Generate and review reports related to refunds, reconciliation, and regulatory compliance, including foreign-sourced funds reporting.
- Perform entry-level analysis to identify trends, discrepancies, and opportunities for process improvement.
- Provide operational support through cross-training, serving as backup for related functions, and assisting with special projects as assigned.
- Serve as a knowledgeable resource to stakeholders and help guide junior staff as needed.
Qualifications
Bachelor's degree; or a high school diploma and four years of experience. (Note: post high-school education and/or experience may substitute at a comparable rate.)
Preferred Qualifications
- Demonstrated ability to communicate clearly and professionally with students, families, sponsors, and campus partners, both verbally and in writing.
- Strong customer service skills with the ability to explain complex billing, refund, and policy information in a clear, empathetic, and solution-oriented manner.
- Proven ability to effectively multitask and manage competing priorities in a fast-paced, deadline-driven environment while maintaining accuracy and attention to detail.
- Analytical and critical-thinking skills sufficient to identify discrepancies, research issues, interpret data, and recommend appropriate resolutions.
- Demonstrated organizational skills, including the ability to track work, follow established procedures, and adapt to changing priorities.
- Experience collaborating with internal partners and contributing positively to a team-oriented work environment.
University Information
One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there's the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow's news!
Learn more about Florida State University and our campuses .
Anticipated Salary Range
Commensurate with education and experience; minimum salary of $43,000.00 annually.
FSU Total Rewards
FSU offers a robust Total Rewards package. Visit our FSU Total Rewards website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.
Use our FSU Total Compensation Calculato r to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.
How To Apply
If qualified and interested in a specific job opening as advertised, apply through the FSU Careers site (jobs.fsu.edu). If you are a current FSU employee, apply through myFSU Self Service.
Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.
Considerations
This is an A&P position.
This position requires successful completion of a criminal history background check .
Equal Employment Opportunity
FSU is an Equal Employment Opportunity Employer.