Supervisory Health Tech (Optician) - Tampa
Veterans Health Administration
University of South Florida, Tampa, FL 33620, USA
6/27/2026
Full time
Summary
The Veterans Canteen Service (VCS) is seeking experienced and motivated Supervisory Health Tech (Opticians) to support operations within the VCS Optical Shop at the Tampa, FL VA Medical Center.
This position plays a critical role in delivering exceptional service by coordinating optical operations and serving as a key liaison between VCS, eye clinic providers and prosthetics teams. Join us and help enhance the experience for our Nation's Veterans.
Learn more about this agency
Duties
Help
Duties include, but are not limited to the following:
Customer Service & Patient Assistance: Greets customers entering the Optical Shop, responds to inquiries, and guides product pricing, availability, and estimated delivery timelines for eyewear.
Supervisory Leadership & Personnel Management: Oversees all personnel functions related to Optician staff, including supervision, performance oversight, and daily operational management.
Workload Coordination & Team Oversight: Assigns duties, distributes workload, and monitors task completion to ensure efficient workflow and adherence to established operational procedures.
Frame Selection & Product Expertise: Actively assists customers with frame selection and product upgrades while maintaining comprehensive knowledge of available frames, lenses, and coatings.
Eyewear Fitting & Optical Services: Performs eyewear measurements, fittings, adjustments, and basic repairs while accurately documenting services and patient interactions in the CPRS system.
Communication & Follow-Up: Manages customer communications, coordinates follow-up actions, and ensures timely resolution of customer needs and service requests.
Requirements
Help
Conditions of employment
As a Condition of Employment for accepting this position, you will be required to serve a 1-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:
- Your performance and conduct
- The needs and interests of the agency
- Whether your continued employment would advance organizational goals of the agency or the Government
- Whether your continued employment would advance the efficiency of the Federal service
Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Additional Conditions of Employment include:
-Selective Service Registration is required for males born after 12/31/1959.
-Subject to background/security investigation.
Qualifications
Licensure Requirement: Must be certified by the Florida Board of Opticianry.
Specialized Experience Requirement: Must possess at least one (1) year of specialized experience demonstrating the knowledge, skills, and abilities necessary to successfully perform the duties of this position.
Computer Skills & Technical Proficiency: Demonstrated advanced computer skills, including proficiency in Microsoft Office applications. Ability to quickly learn and operate new software systems used by the Optical Contractor and the Department of Veterans Affairs, including DOS-based programs.
Prescription Review & Accuracy: Ability to review optical prescriptions, recognize discrepancies or irregularities, and take appropriate corrective action to ensure accuracy and compliance with established standards.
Lens Measurement & Verification: Skill in measuring and verifying proper lens placement within spectacle frames, ensuring lenses meet required positioning tolerances and quality standards.
Lens Selection & Patient Needs: Ability to select and match appropriate lens types, forms, and positioning to meet individual patient vision requirements and comfort.
Quality Control & Problem Identification: Ability to identify and resolve optical issues, including prescription verification, transition lenses, optical center alignment, segment heights, and improper frame selections.
Identification Requirement: A current, valid REAL ID is required to work with the Veterans Canteen Service.
Education
Education Requirement: High school diploma or General Equivalency Diploma (GED) required.
Additional information
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
The Veterans Canteen Service (VCS) is seeking experienced and motivated Supervisory Health Tech (Opticians) to support operations within the VCS Optical Shop at the Tampa, FL VA Medical Center.
This position plays a critical role in delivering exceptional service by coordinating optical operations and serving as a key liaison between VCS, eye clinic providers and prosthetics teams. Join us and help enhance the experience for our Nation's Veterans.
Learn more about this agency
Duties
Help
Duties include, but are not limited to the following:
Customer Service & Patient Assistance: Greets customers entering the Optical Shop, responds to inquiries, and guides product pricing, availability, and estimated delivery timelines for eyewear.
Supervisory Leadership & Personnel Management: Oversees all personnel functions related to Optician staff, including supervision, performance oversight, and daily operational management.
Workload Coordination & Team Oversight: Assigns duties, distributes workload, and monitors task completion to ensure efficient workflow and adherence to established operational procedures.
Frame Selection & Product Expertise: Actively assists customers with frame selection and product upgrades while maintaining comprehensive knowledge of available frames, lenses, and coatings.
Eyewear Fitting & Optical Services: Performs eyewear measurements, fittings, adjustments, and basic repairs while accurately documenting services and patient interactions in the CPRS system.
Communication & Follow-Up: Manages customer communications, coordinates follow-up actions, and ensures timely resolution of customer needs and service requests.
Requirements
Help
Conditions of employment
As a Condition of Employment for accepting this position, you will be required to serve a 1-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:
- Your performance and conduct
- The needs and interests of the agency
- Whether your continued employment would advance organizational goals of the agency or the Government
- Whether your continued employment would advance the efficiency of the Federal service
Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Additional Conditions of Employment include:
-Selective Service Registration is required for males born after 12/31/1959.
-Subject to background/security investigation.
Qualifications
Licensure Requirement: Must be certified by the Florida Board of Opticianry.
Specialized Experience Requirement: Must possess at least one (1) year of specialized experience demonstrating the knowledge, skills, and abilities necessary to successfully perform the duties of this position.
Computer Skills & Technical Proficiency: Demonstrated advanced computer skills, including proficiency in Microsoft Office applications. Ability to quickly learn and operate new software systems used by the Optical Contractor and the Department of Veterans Affairs, including DOS-based programs.
Prescription Review & Accuracy: Ability to review optical prescriptions, recognize discrepancies or irregularities, and take appropriate corrective action to ensure accuracy and compliance with established standards.
Lens Measurement & Verification: Skill in measuring and verifying proper lens placement within spectacle frames, ensuring lenses meet required positioning tolerances and quality standards.
Lens Selection & Patient Needs: Ability to select and match appropriate lens types, forms, and positioning to meet individual patient vision requirements and comfort.
Quality Control & Problem Identification: Ability to identify and resolve optical issues, including prescription verification, transition lenses, optical center alignment, segment heights, and improper frame selections.
Identification Requirement: A current, valid REAL ID is required to work with the Veterans Canteen Service.
Education
Education Requirement: High school diploma or General Equivalency Diploma (GED) required.
Additional information
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.